Privacy Policy & Disclaimer

Last updated: 3 November 2026. Please read this before booking or using our services.

Disclaimer

Xin Hong Neng 新泓能 provides traditional wellness and relaxation services: infrared sauna, bian-stone gua sha, smokeless moxibustion and Biboting cupping.

Our services are not medical diagnosis, treatment or a cure for any disease, and do not replace advice or treatment from a doctor or other qualified healthcare professional. Descriptions of benefits on this website are based on traditional wellness practice and customer experience. Results vary from person to person and are not guaranteed.

If you have a medical condition, are pregnant, take regular medication or are unsure whether a service suits you, please consult a qualified healthcare professional before booking. If you feel any discomfort after a session, please seek medical advice from a doctor.

Risk notice

Like any heat or body treatment, our services carry some risk. Please read the points below and tell our staff about any health concerns before your session.

Infrared sauna: heat and sweating can cause dizziness, tiredness, dehydration or a drop in blood pressure. It is not suitable for everyone; see the list of people who should not use the sauna on our infrared sauna page. Drink water and stop immediately if you feel unwell.
Gua sha and cupping: may leave temporary red, purple or round marks, tenderness or bruising, usually fading within days to about a week. Avoid if you have broken skin, sunburn, a bleeding disorder or take blood thinners.
Moxibustion: uses heat, which may cause redness or, rarely, a burn. Tell the therapist straight away if the heat feels too strong.
General: please tell us if you are pregnant, have a fever, heart or blood pressure problems, diabetes, skin conditions or any other health concern. We may decline or adjust a service for your safety.

By booking, you confirm the health information you share with us is accurate and that you use our services at your own discretion.

Privacy policy

We respect your privacy and handle personal data in line with Singapore's Personal Data Protection Act 2012 (PDPA).

What we collect

Your name, phone number and messages when you contact or book with us by WhatsApp, phone or email.
Booking details, such as the service, date and time, and your package balance.
Health information you choose to tell us, so we can provide services safely.

How we use it

To respond to enquiries, manage bookings and packages, provide services safely, and contact you about your appointments. With your consent, we may also send you updates or promotions; you can opt out at any time.

Sharing and storage

We do not sell your personal data. We only share it with service providers that help us run our business (for example, messaging and website hosting), or where required by law. We keep your data only as long as needed for these purposes, and take reasonable steps to protect it.

This website

Our website may use cookies and analytics tools to understand how visitors use the site, so we can improve it, and embeds Google Maps. These third parties may collect data under their own privacy policies. You can block or delete cookies in your browser settings. Links to WhatsApp, Facebook, Instagram and Google are governed by their own policies.

Your rights

You may ask to access or correct your personal data, or withdraw consent, by emailing [email protected] or WhatsApp 8085 3226. We may update this policy from time to time; the latest version is always on this page.

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